The 11th annual Gold Stevie Award in Sales and Customer Service went to Securus Technologies. The award was in the category for Customer Service in the Best Customer Service Training Department for the company that provides criminal, public safety and civil justice technology.
This award is the highest honor for businesses for customer service and sales professionals. Senior Vice President of Operations Danny de Hoyos said receiving the award was terrific being recognized for customer service. Mr. Hoyos said the team was recognized compassion for the customer’s situation makes it key to improve the customer experience. He said they focused on the customer’s needs and he was happy to see the customer satisfaction.
Founder and president of the Stevie Awards Sales and Customer Service Michael Gallagher said this exemplifies the significance of sales, customer service in today’s businesses.
The main headquartered of Securus Technologies is in Dallas, Texas and they have another office Atlanta, Georgia to serve the agencies and inmates that depend on the company’s services. The company is one of the largest providers of government information management solutions and parole tracking. Securus Technologies was founded in 1986 and employs about 1,000 people. The company invested over $600 million in technology in 2016 and patents over a three year period. They have introduced systems to control contraband cell phones and partnered with Harris Corporation for Cell Defender technology.
They serve approximately 2,600 correctional facilities in 45 states, along with the District of Columbia, Mexico, and Canada where they provide services for over 1,000,000 inmates. The company serves over 3,450 law enforcement, public safety, and corrections agencies. They also serve more than 1,200,000 inmates in the United States. The Securus Technologies Company has an A+ rating with the Better Business Bureau (BBB) and the company worked with the BBB to receive formal accreditation.