Securus Technologies Awards and Ratings

The 11th annual Gold Stevie Award in Sales and Customer Service went to Securus Technologies. The award was in the category for Customer Service in the Best Customer Service Training Department for the company that provides criminal, public safety and civil justice technology.

 

This award is the highest honor for businesses for customer service and sales professionals. Senior Vice President of Operations Danny de Hoyos said receiving the award was terrific being recognized for customer service. Mr. Hoyos said the team was recognized compassion for the customer’s situation makes it key to improve the customer experience. He said they focused on the customer’s needs and he was happy to see the customer satisfaction.

 

Founder and president of the Stevie Awards Sales and Customer Service Michael Gallagher said this exemplifies the significance of sales, customer service in today’s businesses.

 

The main headquartered of Securus Technologies is in Dallas, Texas and they have another office Atlanta, Georgia to serve the agencies and inmates that depend on the company’s services. The company is one of the largest providers of government information management solutions and parole tracking. Securus Technologies was founded in 1986 and employs about 1,000 people. The company invested over $600 million in technology in 2016 and patents over a three year period. They have introduced systems to control contraband cell phones and partnered with Harris Corporation for Cell Defender technology.

 

They serve approximately 2,600 correctional facilities in 45 states, along with the District of Columbia, Mexico, and Canada where they provide services for over 1,000,000 inmates. The company serves over 3,450 law enforcement, public safety, and corrections agencies. They also serve more than 1,200,000 inmates in the United States. The Securus Technologies Company has an A+ rating with the Better Business Bureau (BBB) and the company worked with the BBB to receive formal accreditation.

 

 

How Rick Smith Securus Built a Career in the Telecommunication Industry.

Richard ‘Rick’ Smith Securus is an American businessman. He is the Chief Executive Officer of Securus Technologies Inc., a company that provides cellular services to correctional facilities across the country.

Rick Smith founded Securus Technologies, Inc. in 1986 when he identified and an opportunity to provide phone call services to correctional facilities. During that period, there were just a handful of companies providing these services. As a result, the company has been able to capitalize on the market and emerge as a leader in this industry.

He attended the State University of New York at Buffalo and graduated with a Bachelor’s Degree in Engineering. He later enrolled in a master’s program and graduated with a Master’s Degree in Engineering from the same university. He attended the University of Rochester and graduated with an MBA. He has also attended the Rochester Institute of Technology where he graduated with an Associate’s Degree. Read more on PRNewsWire.com.

His career started to shine when he joined Global Crossing North America Inc. in 1972. He worked at various levels of management and picked up serious knowledge of the telecommunication industry.

In 1998, he left Global Crossing and joined Eschelon Telecom Inc. as their new Chief Financial Officer. He served in this position for two years and in 2000, he became the new President and Chief Operating Officer of Eschelon Telecom Inc.

Rick’s work in the technology industry equipped him with all the knowledge required to run a telecom company. In 2003, became the new President and Chief Executive Officer of Eschelon Telecom Inc., a telecommunication founded by Cliff Williams.

In 2008, he officially took the top-level management job at Securus Technologies Inc. He served as the President and Chief Executive Officer until 2014, when he took the full CEO responsibilities. A position he holds to the current date.

He also served as a member of the Board of the Directors of Eschelon Telecom Inc. and is currently a board member of Integra Telecom Co Ltd.

Through Rick Smith leadership, his company has managed to experience exponential growth. Currently, it has regional offices in some parts of Texas and Georgia. The company employs over 1,000 people is said to be contracted by over 2,000 correctional facilities in the U.S.

The company has also expanded its operations into Canada. In 2016, the company released a statement showing its massive investments in a period of three years. During that period, Securus Technologies Inc. has made a $600 million in technologies, acquisitions, and patent investments.

According to Rick, the company has an innovation department dedicated to coming up with the best technological innovations to enhance its operations. He mentioned his company’s focus on innovation as the main reason why it’s among the highly regarded and reputable organizations in the industry. Read more articles at HealingMagic.Net

Securus Technologies – Preventing Crime And Helping With Investigations Through Specialized Technology

Securus Technologies is a market leader in the field of inmate telecommunications, criminal justice, crime prevention, and law enforcement technology. The company offers a broad range of technologically advanced products and services to the sectors mentioned above to help the inmates keep in contact with their friends and families, and to help communities stay safe and secure from criminals and criminal activities.

 

The inmate communication services offered by Securus Technologies helps make it much easier for the inmates to stay in touch with the friends and relatives. With the aid of phone, video, email, and web messaging services, it is much easier now than ever before for the prisoners to stay in contact with their loved ones.

 

Securus Technologies has helped millions of prisoners over the years to reconnect with their loved ones from the prisons, and at present, its services are used by over 1,200,000 inmates and more than 3,450 law enforcement agencies. The award winning customer service of Securus Technologies always make sure that the customers get what they are looking for, and any and all issues are resolved at the earliest.

 

Securus Technologies recently released a press release where it shared with the world few comments from the letters it received from the law enforcement officials. The company continues to receive hundreds and thousands of letters from inmates and law enforcement officials on a daily basis because of the way its services has helped transform their lives.

 

Law enforcement officials, with the help of products and services offered by the company, find it much easier to catch the offenders and prevent criminal activities to a great extent. The company also provided through the press release an invitation for the potential and existing customers and investors to visit its technology center in Dallas, TX.

 

As a law enforcement official, I can say that products and services of Securus Technologies are by far the best in its niche, and it continues to evolve with time and keeps getting better.